Returns and Cancellations

At Smartworkmart, we want you to have a satisfying and hassle-free shopping experience. This Returns and Cancellations Policy outlines our procedures for returns, cancellations, and refunds. Please read this policy carefully before making a purchase on our platform.

1. Cancellations:

• You may cancel your order within a specified timeframe, usually within 24 hours of placing the order. Please check your order confirmation email for the exact cancellation window.
• To cancel an order, log in to your Smartworkmart account, go to the order history, and follow the cancellation instructions. If the order is eligible for cancellation, any payment made will be refunded in accordance with our refund policy.

2. Returns:

• We accept returns within a specified period, typically within 14 days of receiving the product. Please check the product description or contact our customer support for specific return timelines.
• To initiate a return, log in to your Smartworkmart account, go to the order history, and follow the return instructions. Ensure the product is unused, in its original packaging, and includes all accessories.
• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refunds:

• Refunds will be processed within a reasonable timeframe after we receive and inspect the returned product, and money refund with in 4 to 5 days.
• If the return meets our criteria, we will issue a refund to your original payment method. Please note that the original shipping charges are non-refundable.
• Refund processing times may vary depending on your payment method and financial institution.
  

4. Defective or Incorrect Products:

• If you receive a defective or incorrect product, please contact our customer support team within 7 days of receiving the order. We will guide you through the return process and provide a prepaid shipping label for the return.

5. Exclusions:

• Certain products, such as personalized or customized items, may not be eligible for returns or cancellations. Please check the product description for any specific return restrictions.

6. Contact Us:

• For any questions or concerns related to returns, cancellations, or refunds, please contact our customer support team at Customercare@smartworkmart.com.

7. Changes to the Policy:

• Smartworkmart reserves the right to update or modify this Returns and Cancellations Policy at any time without prior notice. Please review this policy periodically for any changes.