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Privacy Policy



Introduction:
We value your privacy and recognize the importance of securing your personal information and ensuring safe transactions. This Privacy Policy outlines how Smart Work Mart and its affiliates (collectively referred to as “Smart Work Mart,” “we,” “our,” or “us”) collect, handle, use, and share your personal information through the Smart Work Mart website (www.smartworkmart.com) and related services (hereinafter the “Platform”).
This Policy is an electronic record under the Information Technology Act, 2000, along with its amended rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. No physical or digital signature is necessary for this Policy to be legally binding. By using our Platform or services, you consent to the terms of this Privacy Policy, which become effective immediately upon your access.
By visiting or using our Platform, providing your information, or availing our services, you expressly accept and agree to comply with this Privacy Policy and the applicable Terms of Service. Your use of the Platform constitutes your explicit authorization to collect, use, process, and share your information as outlined herein.
The provision of your personal information is voluntary. If you decide not to provide certain details during registration or service usage, it may result in incomplete registration or limit your access to certain services. For corporate clients, any prior confidentiality or non-disclosure agreements will remain in full effect and are not impacted by this Privacy Policy.
 
Scope and Applicability of this Privacy Policy:

This Privacy Policy governs personal data practices for all digital services operated by Smart Work Mart (the “Platform”), including the official website www.smartworkmart.com and any associated web interfaces, pages or services that reference this Policy. The Policy is binding on everyone who accesses or uses the Platform — including visitors, registered users, sellers, buyers, contractors, suppliers, vendors, partners, agents and employees — and extends to services provided by Smart Work Mart through third‑party integrations.Smart Work Mart collects and processes personal information only where such information is voluntarily provided or lawfully required to deliver specific services. You may browse public areas of the Platform without submitting personal data, but certain features and registrations will require limited personal details to enable the requested service. This Policy also applies to data held across Smart Work Mart’s offices and branches and covers personally identifiable information such as names, postal/address details, telephone numbers, email addresses and other data collected while using the Platform. The Policy does not apply to the privacy practices of organizations or persons that are not controlled by Smart Work Mart.

Objective of this Policy:

Smart Work Mart collects and processes certain personal information of individuals, including customers, vendors, business partners, employees, and other third parties associated with the company. This policy explains how Smart Work Mart collects, receives, stores, manages, and protects such personal and sensitive information. All personal data is handled in compliance with applicable data protection laws and regulations, following best practices to safeguard individual rights and prevent unauthorized access, misuse, or data breaches

Collection of Personal and Business Information:

In the course of operating its platform and services, Smart Work Mart collects information from individuals, vendors, business partners, employees, and other third parties. This information may take various forms, including but not limited to corporate records, financial records, contracts, correspondence, invoices, application forms, personnel records, photos, emails, and other content.
Smart Work Mart collects information to provide, manage, and improve its products and services. Collection may occur online or offline, and all data will be handled with equal privacy protection.
Personal information may be collected when you interact with our website or services, create an account, request support, submit reviews or testimonials, conduct transactions, or provide details voluntarily. This may include your name, contact details, date of birth, educational qualifications, marital status, payment information, and other related data.
For business verification and compliance purposes, Smart Work Mart may require submission of documents such as Aadhaar, PAN, GST, company registration certificates, partnership deeds, trust deeds, utility bills, or other government-issued identification and proof of address, as applicable. Proprietorships, legal entities, partnerships, trusts, or other organizations may be required to provide specific documents to verify identity and business existence.
Smart Work Mart may also collect technical and usage information automatically, including IP addresses, device information, browser history, location data, login activity, and service interaction metrics.
All information collected is used to customize services, fulfill requests, facilitate transactions, communicate with users, and comply with legal and regulatory requirements. Users have the option to provide or withhold personal information; however, certain services may not be available without providing required details.

Collection of Minimal Person Data by Smart Work Mart:

Smart Work Mart India does not collect sensitive personal information unnecessarily. Only such information is collected which is essential to provide our services or for legitimate business purposes connected with the operation of Smart Work Mart. Users may browse or search on the Smart Work Mart website without sharing personal information; however, certain services may require you to provide personal data to proceed.
Smart Work Mart does not access or store emails, full addresses, or other contacts from your device, except for names and mobile numbers where necessary. Historical location information is not stored, except for the last known location from which the website was accessed if current location data is unavailable.
During data collection, Smart Work Mart ensures that:(a) you are aware that information is being collected;(b) the purpose of collection is clear;(c) intended recipients of the data are identified; and(d) the entity collecting and retaining the information is specified.
Personal data will only be collected when:(a) you provide informed and valid consent;(b) processing is required to perform a contract you are party to;(c) processing is necessary to comply with legal obligations;(d) processing is necessary to protect your legitimate interests; or(e) processing is required to perform a task carried out in the public interest.

Data Utilization Ploicy:
  1. Service Fulfillment and CommunicationWe collect your information, including name, mobile number, email, and other contact details, to deliver and complete your service requests. When you search for products or services through our platform or make inquiries, this information may be shared with our vendors or service providers solely to fulfill your requests efficiently.
  2. Personalization and Experience EnhancementYour data helps us personalize your experience, recommend products or services, improve platform performance, and fix any errors. We analyze user preferences to provide a tailored experience across our services.
  3. Marketing, Promotions, and ResearchInformation provided by you may be used to send updates, offers, or promotional content, and to conduct surveys for research purposes. This allows us to better understand user interests and improve our service offerings.
  4. Legal Compliance and VerificationCertain personal data may be collected and used to comply with applicable laws and regulatory requirements, such as identity verification (KYC), fraud prevention, and legal obligations. This ensures secure and lawful operations.
  5. Sharing with Vendors and PartnersYour personal information may be shared with trusted vendors, service providers, and business partners to facilitate transactions, process orders, provide support, and conduct analytics. All third parties are required to handle your data in accordance with privacy and security standards.
  6. Security, Fraud Prevention, and System MaintenanceData is utilized to protect accounts, prevent unauthorized access, detect fraudulent activity, and maintain the overall security and functionality of our platform. This includes collecting technical data such as IP addresses, device information, and log files.
  7. User Control and Consent-Based ProcessingWe do not sell your personal information. Sharing and marketing communications occur only with your explicit consent. You have control over your data, including managing preferences, opting out of promotions, and untagging contacts.
Handling and Processing of Personal and Sensitive Information:
  1. Government or State Functions – Personal or sensitive data may be processed when required for any official function of the government or state, such as issuing licenses, certificates, permits, or providing services or benefits to the individual.
  2. Legal Compliance – Data may be processed to comply with laws, regulations, or orders from courts or tribunals in India.
  3. Medical Emergencies – Personal data can be processed in situations involving life-threatening or severe health risks, or during public health emergencies like epidemics or disease outbreaks.
  4. Safety and Disaster Management – Processing may occur to provide assistance, ensure safety, or maintain public order during natural disasters, emergencies, or crises.
  5. Employment and Service Purposes – Data may be used for recruitment, termination, performance evaluation, attendance verification, or to provide services or benefits requested by the individual.
  6. Reasonable Business Purposes – Personal data may be processed for legitimate business interests, public interest, or necessary company functions, such as fraud prevention, network security, debt recovery, mergers and acquisitions, or whistleblowing, while respecting the rights of the individual.
  7. Publicly Available Data – Information that is publicly accessible may be used, provided that the rights and interests of the data subjects are protected.
  8. Consent for Sensitive Data – Sensitive personal information will only be processed based on explicit, informed, clear, and specific consent provided by the individual.
  9. Children’s Data – Personal data of children under 13 years will only be processed with parental guidance, control, and consent. Age verification will be conducted where applicable.
  10. Protection of Rights – All processing activities will be conducted in a manner that safeguards the rights, privacy, and best interests of individuals.
Information Sharing and Disclosure:
  1. Your reviews, ratings, or submissions on our platform may be visible to other users in a manner consistent with how our services operate, such as showing your activity to contacts you have tagged as friends.
  2. We do not sell or share your personally identifiable information (e.g., mobile numbers, email) to third-party companies for marketing purposes without your explicit consent, except for specific programs where you can opt-in or opt-out.
  3. Certain third-party service providers may access your personal information to perform services for us, such as maintaining, improving, or operating our platform, but they are restricted from using it for any other purpose.
  4. Your personal information may be shared with vendors, sellers, service providers, business partners, and other stakeholders to provide services, fulfill orders, collect payments, respond to feedback, or conduct surveys and marketing, while complying with legal obligations.
  5. Any third-party recipients must process your personal data in accordance with applicable laws and only for the purpose it was shared, ensuring protection of your rights.
  6. We may share your information with affiliated companies or business partners to improve services, infrastructure, marketing, security, or to support customer service operations.
  7. In case of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to our affiliates, successor entities, or third parties while continuing to follow the terms of this Privacy Policy.
  8. Your data may be disclosed to government agencies, law enforcement, or other authorities when required by law or in good faith to prevent, detect, or investigate fraud, illegal activities, or to protect the safety of users or the company.
  9. Disclosure of personal information may occur to comply with legal processes such as subpoenas, court orders, or to enforce our Terms of Service or other agreements.
  10. Sensitive personal data may be shared with government authorities, without prior consent, for identity verification, cybercrime investigation, prevention, detection, prosecution, or other legal purposes.
Cross – Border Data Handling:
  1. We do not transfer sensitive personal data or information to third parties in India or abroad, except in specific circumstances.
  2. Data may be shared to fulfill your requests for products or services.
  3. Data may be shared to correct errors, improve usability, or enhance service performance.
  4. Transfer may occur for fraud prevention, public safety, or legal obligations.
  5. Data may be shared when necessary to protect the security of users, the company, or others.
  6. Transfer may be required for the lawful performance of a contract with the data principal.
  7. Data may be shared if the data principal has provided explicit consent.
  8. In all cases, the same level of data protection must be ensured by the recipient as maintained by the company.
  9. Vendors collecting personal data on behalf of the company must comply with the company’s data protection policies.
  10. Any transfer of data will strictly follow the principles outlined in this Policy to maintain privacy and legal compliance.
Data Retention and Compliance Policy:
  1. Purpose Limitation: Personal information provided by users will be used only for the purposes specified in the Terms of Service or as authorized by the user, and retained only as long as necessary to fulfill those purposes or comply with applicable law.
  2. Fraud Prevention & Legal Requirements: Data may be retained beyond its immediate purpose if necessary to prevent fraud, misuse, or for other legitimate business, legal, or regulatory reasons. Certain anonymized information may also be retained for research, analysis, or statistical purposes.
  3. Secure Deletion & De-identification: When personal information is no longer required for business purposes, it will be securely deleted or de-identified to prevent unauthorized access or identification of individuals.
  4. Sensitive Personal Data: Sensitive personal data, including KYC or identity verification documents, will be retained only for as long as required to comply with legal obligations or for purposes specified in the company’s data retention policy.
  5. Audit & Compliance: The company conducts periodic internal audits to ensure that all personal information collected is used, retained, and disposed of in accordance with applicable laws and internal retention policies.
User Access and Information Review:

Our company provides a mechanism for you to review the personal and sensitive information you have submitted. You may access, correct, update, modify, or request deletion of any personal information found to be inaccurate, incomplete, or outdated. However, the company does not guarantee the accuracy or authenticity of the information provided by you.
You have the right to request details of your personal information in writing. We will respond to your request within 72 hours of receipt. All requests for access, corrections, or updates will be recorded and documented. The information will be provided in a clear, understandable format, allowing you to make informed decisions regarding your data.

User Consent and Data Control:

By using our platform or providing your personal information, you consent to the collection, storage, use, disclosure, and processing of your information, including sensitive personal information, in accordance with this Privacy Policy. If you provide information about other individuals, you confirm that you have the authority to share such information and permit its use under this Privacy Policy.
You can manage your personal information at any time through our platform settings. This includes updating or editing your details, managing contacts or communication preferences, and controlling the visibility of your information. Vendors and business partners can update their account information, notification preferences, and other related data through their respective account modules.
If you wish to delete your personal information, you may submit a deletion request via the platform’s support section. Once processed, your data will be permanently deleted within two business days, subject to retention of certain information for legal, compliance, or operational requirements.
You have the right to withdraw consent for the collection or processing of your personal information at any time. Withdrawal of consent may limit or prevent the provision of certain services. All consents, changes, or withdrawals are documented and implemented in a timely manner.
If your information is to be used for purposes not originally specified, you will be notified and your explicit consent will be obtained prior to such new use. Consent is also obtained and reviewed when personal information is collected from third-party sources.
Your continued use of the platform signifies your acceptance of this Privacy Policy and Terms of Service. For any questions or assistance regarding your consent, opt-in, or opt-out preferences, you may contact our support team via email or web forms.

Consent for Content Sharing and Notifications:

By posting any review, rating, comment, or other content on the Smart Work Mart website (www.smartworkmart.com), you acknowledge and consent that such submissions may be shared with other users of the Website, including contacts you have tagged or designated within the Platform. Smart Work Mart may use such content to deliver push-style notifications or in‑platform notifications to your tagged contacts for the purpose of enhancing user interaction and improving service experience.
You also grant Smart Work Mart a non‑exclusive, worldwide, royalty‑free licence to use, reproduce, adapt, publish and display your submissions for operating, promoting, and improving the Platform, subject to our Privacy Policy. Smart Work Mart will not disclose your personal data to third parties for direct marketing purposes without your explicit consent.
You may withdraw or modify this consent at any time via your account settings; withdrawing consent may limit certain interactive features. Requests to disable notifications or to remove shared content may be submitted through your account settings or by contacting our support team.

External Links and Third – Party Services:

Smart Work Mart currently does not display advertisements on its website, and we aim to maintain an ad-free experience. In the event that advertisements are introduced in the future, this section will be updated to reflect such changes.
If you access services provided by our partners, you may be redirected to their websites or applications. Such access will require your explicit consent, and any data sharing with partner platforms will occur only after obtaining your permission. Smart Work Mart is not responsible for the privacy practices, content, or policies of these partner websites or applications. Users are encouraged to review the privacy policies of partners before submitting any personal information.
Additionally, if you make a payment using our services, we may receive payment confirmations, receipts, or related information from third-party payment processors or app stores. This information will be handled in accordance with this Privacy Policy.

Protection of Children’s Information:

Our platform and services are not intended for children under the age of 13. We do not knowingly collect personal information from children below this age. Access to and use of our platform is limited to individuals who are legally capable of entering into binding contracts under applicable law. Users under the age of 18 must access and use our services only under the supervision of a parent, legal guardian, or another responsible adult. Any personal information collected from minors under supervision will be processed in accordance with this Privacy Policy, ensuring the protection of the child’s rights and interests.

Commitment to Data Security
  1. We prioritize the security of your personal information and employ commercially reasonable physical, managerial, technical, and procedural safeguards to maintain its integrity and confidentiality.
  2. You are responsible for keeping your device, account credentials, and passwords secure, and must promptly notify us of any unauthorized use or security breach.
  3. We may share your information with third-party service providers only under strict confidentiality agreements, and they are prohibited from using your information for any purposes other than providing the agreed services.
  4. We cannot guarantee absolute security due to inherent risks of the internet and computer networks. By using our platform, you acknowledge and accept these risks.
  5. We implement encryption protocols, secure servers, and follow industry standards, including Payment Card Industry Data Security Standards (PCI DSS), to safeguard payment and financial information.
  6. In case of Force Majeure events, including natural disasters, civil unrest, hacking, or system failures beyond our control, we are not liable for any loss, damage, or misuse of your personal information.
  7. We maintain security audits, review third-party collection methods, and regularly upgrade our processes and systems to ensure reasonable protection of your information.
  8. Before disclosing personal information to you or making changes to security settings, we may request proof of identity to prevent unauthorized access and maintain data confidentiality.
Accountability & Transparency
  1. Privacy by design: systems, processes and policies are built to anticipate and prevent harm and protect privacy throughout the data lifecycle.
  2. Standards compliance: technology and processing adhere to commercially accepted or certified standards.
  3. Business & privacy balance: legitimate business needs (including innovation) are pursued without undermining privacy.
  4. Lifecycle protection: privacy is protected from collection to deletion; processing is transparent and data‑subject interests are considered at every stage.
  5. Transparency disclosure: Smart Work Mart will make accessible the categories of data collected, collection methods, processing purposes, exceptional processing situations, data subject rights, complaint procedures and information about cross‑border transfers.
  6. Security safeguards: appropriate measures (de‑identification, encryption, integrity protection, access controls) are implemented and reviewed periodically.
  7. Breach notification: Smart Work Mart will notify the competent authority where a breach is likely to cause harm and will provide details of the breach and remedial steps.
  8. Record keeping: maintain accurate records of data lifecycle operations, security reviews and DPIAs.
  9. Independent audits: annual independent audits will review compliance, notices, transparency, safeguards and breach handling.
  10. Third‑party accountability: third parties processing data on our behalf must meet our privacy and security standards.
  11. Continuous improvement: policies and practices are updated based on audit findings and risk assessments.
Dispute Resolution, Monitoring and Enforcement

Our company shall establish and maintain a cyber-incident management program to handle data protection and privacy-related incidents. This program includes a defined escalation path reaching up to executive management, legal advisors, and the board depending on the type and severity of the data breach. A structured process will be in place to register all incidents, complaints, and queries related to data breaches. We will conduct periodic reviews of all complaints to ensure they are resolved in a timely manner, and all resolutions will be documented and communicated to the data providers. For unresolved complaints, a formal escalation process will be designed and communicated, including clear reporting channels and an escalation matrix for all data providers.
Dispute Resolution & Escalation for Employees: Employees who have inquiries or complaints about the processing of their personal information must first discuss the issue with their immediate reporting manager. If the matter cannot be resolved satisfactorily, or if the employee chooses not to approach their manager, the employee may escalate the matter to the Grievance Officer.
Dispute Resolution & Escalation for Customers / Third Parties: Customers or third parties with concerns about the processing of their personal information should submit their complaint in writing to the Grievance Officer. Any disputes related to the personal information of non-employees will be addressed and resolved through arbitration.

Platform Usage, Policy Compliance & Amendments

By electing to use Smart Work Mart’s services, your use of the Platform and any disputes concerning privacy shall be governed by this Privacy Policy together with Smart Work Mart’s Terms of Use, including provisions relating to limitation of liability, dispute resolution, and the application of Indian law. If you have any privacy‑related concerns, please contact Smart Work Mart with a full description of the issue and we will use commercially reasonable efforts to investigate and address your concern.
Smart Work Mart’s business operations and service offerings may evolve over time, and accordingly this Privacy Policy may be amended. Users are encouraged to review the Privacy Policy on the Smart Work Mart website periodically to remain informed of any changes. Except as expressly stated otherwise, the prevailing Privacy Policy shall apply to all personal information that Smart Work Mart holds about you and your account. Smart Work Mart will not materially alter its policies or practices in a manner that reduces the protections afforded to information previously collected without first obtaining your explicit consent.

Privacy Contact & Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules and regulations made thereunder, the Grievance Officer for Smart Work Mart is:
Mr. Aman Saxena Address: Smart Work Mart, 63, Sector 63, Near Meteo station noida sector 62, Noida – 201301Email: privacy@smartworkmart.com / grievanceofficer@smartworkmart.comContact No.: 02269621023
If you have any query, concern, issue, or complaint regarding the collection, storage or use of your personal information under this Privacy Policy, please contact the Grievance Officer using the details above or write to us at the email addresses provided. Include a clear description of your concern and any supporting information so we can investigate and respond.

Key Terms & Interpretions
  1. “Act” – Information Technology Act, 2000 (21 of 2000) including its rules and regulations.
  2. “Automated Means” – Equipment capable of operating automatically to process data.
  3. “Biometrics” – Technologies measuring human body characteristics like fingerprints, eye retinas/irises, voice patterns, facial patterns, hand measurements, DNA for authentication.
  4. “Body Corporate” – Any company, firm, sole proprietorship, or association engaged in commercial or professional activities.
  5. “Child” – Any data provider under the age of 18 years.
  6. “Cyber Incidents” – Real or suspected events violating security policies, leading to unauthorized access, disruption, misuse, or changes to data.
  7. “Cyber Security” – Protection of information, devices, computers, networks, and communication systems from unauthorized access, misuse, modification, disclosure, or destruction.
  8. “Data” – Representation of information or instructions intended to be processed, currently processed, or previously processed in computer systems or networks.
  9. “Data Provider” – Natural person to whom personal data relates.
  10. “Data Protection & Security” – Smart Work Mart shall process personal information lawfully, limit collection to necessary purposes, retain information only as long as required, and ensure secure handling.
  11. “Password” – Secret word, passphrase, code, or encryption key used to access information.
  12. “Personal Information” – Information that identifies an individual directly or indirectly, including Name, Address, Mobile Number, Email, Date of Birth, etc.
  13. “Data Processor” – Any person or entity processing personal data on behalf of Smart Work Mart, excluding employees.
  14. “Processing” – Operations performed on personal data, including collection, recording, organization, storage, retrieval, use, disclosure, modification, deletion, or destruction.
  15. “Reasonable Security Practices & Procedures” – Measures designed to protect information from unauthorized access, damage, misuse, modification, disclosure, or impairment as per law or agreements.
  16. “Sensitive Personal Data or Information” – Includes passwords, financial information, health details, sexual orientation, medical records, biometric info, or other personal data provided to Smart Work Mart for services. Publicly available information is excluded.
  17. “Third Party” – Contractors, vendors, service providers, interns, or others with access to Smart Work Mart information system
  1. Effective Date & Policy Updates
    This Privacy Policy is effective from 01 November 2025.
    Smart Work Mart may update or modify this policy periodically. In case of significant changes, users will be informed through email, SMS, or in-app notification to ensure complete transparency.
  1. Secure Payment Processing (Razorpay)
    All online payments on Smart Work Mart are processed through our authorized payment gateway partner, Razorpay, which follows PCI-DSS (Payment Card Industry Data Security Standards).
    Smart Work Mart does not store any customer’s credit card, debit card, or UPI information. Payment data is handled securely by Razorpay as per applicable laws.
  1. Cookies and Analytics Usage
    We use cookies and analytics tools (such as Google Analytics) to improve our website’s performance, understand user behavior, and enhance service quality.
    Users can manage or disable cookies anytime through their browser settings without affecting basic access to our platform.
  1. International Data Protection Standards
    While Smart Work Mart primarily operates within India, if users access our services from outside India, we ensure data handling consistent with global standards such as the General Data Protection Regulation (GDPR).
    All international data transfers are carried out with adequate protection and compliance measures.